Return Policy
Higgs Me is committed to skincare excellence. If you experience any problems, you may return product within 30 days of purchase.
If you purchased product through an authorized Higgs Me reseller, please return those items to the place of original purchase. USS will only return items purchased directly from higgsme.com.
To initiate a return, please contact www.higgsme.com Customer Support at support@higgsme.com, we are available Monday – Friday between the hours of 9:00 AM and 5:00 PM PST.
Once a Return Merchandise Authorization (RMA) is issued*, please mail the following items to Higgs Me.
Copy of original invoice
RMA Number
Unused portion of product
All original packaging
Once the returned product is received, Higgs Me will process your return within 14 business days and apply a refund to the credit card used to purchase the item. To ensure receipt of the product we recommend tracking shipment. Higgs Me is not responsible for return shipping charges or lost items.
*RMA is valid for 30 days from the date issued.
Damaged Products: If you receive product damaged in shipment, please contact www.higgsme.com Customer Support within 3 days of receipt to resolve your issue. Please keep all damaged items and packaging. If you experience a product failure, please contact higgsme.com Customer Support immediately. We are available Monday – Friday between the hours of 9:00 AM and 5:00 PM PST and can be contacted via the Contact Us page.
Authenticity: Make sure you are receiving authentic Higgs Me products! BEWARE: There are many unauthorized resellers selling potentially counterfeit, damaged, expired and or unsafe products! USS will not stand behind any product purchased through an unauthorized reseller. Find an authorized USS reseller near you.
